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Resort hoppa palma11/25/2023 I did that and was told, rather curtly, that I had already phoned and I had to explain that I needed the time for collection. She then said I would have to phone again later to find out what time we would be collected. The person on the phone could not find us on the records for some time but then did find us and I confirmed the name of our hotel (Hostal Bahia). I phoned to confirm our return trip just over 24 hours before we needed collecting. I appreciate that the bus could not get right to the hotel due to pedestrianisation and narrow streets but some indication from the driver as to where we needed to go would have been helpful. After waiting for 45 minutes at Palma Airport before the bus departed, we were dropped off in Puerta Pollensa at 10 pm, not at our hotel, and had to ask people for directions as this was our first visit. I guess many many people have had trouble free transfers this summer, and our issues were in a minority, but it wasn't the greatest of experiences and I think if you are wavering over getting a taxi or saving money by getting a transfer, then I think I would say just save up a few more pounds each month towards your holiday and get the taxi.My daughter and I have recently used Resort Hoppa from Palma Airport to Puerta Pollenca and return. So, be warned, given our experience, and the number of other issues seen on here in recent weeks, Palma Coach may not be the most reliable of companies Hoppa are currently sub-contracting work to. I think another £15/20 gesture of goodwill might have been in order perhaps too, but there you go. I have had a refund of our taxi fare and the transfer we should have had. ![]() I have complained to Hoppa about our treatment, and after 3 weeks received an apology of sorts, though no explanation of any kind. Even then, it's only 7.15am, four hours before our flight! ![]() 85 euros and one hour later we get to the airport. ![]() So, I had to find the nearest ATM, draw some more Euros out, then drag our cases to the nearest taxi rank to find a taxi. I tried calling back but each time was cut off, presumably deliberately. I was met with basically a "tough luck" attitude. Of course, as bad luck would have it, I was down to my last 20 euros or so, didn't want to draw anymore out the bank on our last day, and told them this. The operator told us we would have to get a taxi and complain afterwards. Not one bus, apart from the Transunion one had come down our street, never mind stopped near our hotel. After a long wait whilst the operator checked with the driver, I was finally told that the bus had been up and down the street, had waited 15 minutes and could not see us and had departed to the airport without us. So, I called the Palma Coach hotline at 5.45am. They later got on a different provider's bus, Transunion. Unfortunately they did not speak English so was unable to understand. By 5.30am we were getting worried, but there were people further down the road at another hotel, clearly waiting for a pick up, so I went to ask them if they were waiting for Hoppa/Palma Coach. You can't really go wrong, It's right in the middle of Cala Millor just off one of the main streets, next to the pedestrianised parade. This was on a road where you drive down, get to the end and have to drive back up it. So we were up at 4.30am, waiting outside our hotel at 5.00am and the bus never turned up. So I expected, given we should have been at the airport around 9.00am, a 90 minute transfer say, a pick up time of around 7 - 7.30am, No chance. Our more concerning issue was the return transfer. We finally arrived at our accommodation at 11.00pm disappointed, but shrugged it off and got on with our holiday. I did complain about the wait after 40 minutes or so, to be faced with a shrug of the shoulders and "there's nothing I can do" from the woman at the desk. We left the airport in the shuttle bus at 9.40pm! We arrived at the Palma Coach desk at 8.25pm to be told they were only waiting for 2 passengers, then we would be on our way. We were told this year that Hoppa's new provider was Palma Coach. Our holiday was 3 - 18 July, staying in Cala Milllor, so we knew we were in for a bit of a trek from the airport, but we'd done it before with no major issues apart from one year when the transfer to Cala Bona took 2.5 hours from arrival at their desk at the airport.įirst worry was a change to a "new provider" we had to report to at Palma Airport. ![]() Just wanted to tell you all about our experiences with Hoppa this summer, given there seems to be an increasing number of issues this year in Majorca.
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